Frequently Asked Questions
Got questions? We've got answers.
What is InsightsLoop?
InsightsLoop is a customer feedback platform designed for retail and healthcare businesses. It helps you collect structured feedback from customers and understand what they think about your service.
How does it work?
Customers fill out a simple feedback form with ratings and comments. You can share the form via a link or scannable code. All feedback is collected in one place where you can see trends and what customers love or what needs improvement.
Who can use InsightsLoop?
InsightsLoop is built for retail stores and healthcare practices. The feedback categories are tailored to each industry, so you get relevant insights for your business.
How much does it cost?
InsightsLoop costs $20 per seat per month. This includes unlimited feedback collection, trend tracking, manager and team views, shareable links, and priority support.
Can I cancel anytime?
Yes, there's no long-term commitment. You can cancel your subscription at any time.
How do I share the feedback form with customers?
You can create a shareable link or a scannable code that customers can use to access your feedback form. Share it in-store, on receipts, or send it via email.
What's the difference between manager and team views?
Managers can see feedback across the whole team and track overall trends. Team members can see their own individual performance and progress.
How do I get started?
Click 'Get Started' to create your account. Once you're set up, you can start collecting feedback right away.